I loved the reminder calls. I got a few and at first I though ok,ok. Then one day my tire lights came on and I got a call again to remind me and I scheduled the service! Good job on the reminder e-mails and calls! My very first visit with this location I had Fred and this was at the old location he was fantastic! Then the second time I had ( Jason not sure that is correct name VERY tall guy . Did not like him so boring and not customer friendly.) So this third time I ASKED for Fred ! Fred is fantastic , customer focused, friendly smile and engaging conversation . Fred is fantastic!
My sales person Tom Sullivan, was great. I had a problem with the truck, that I created. I was flustered and worried what I had done would cause additional problems. Mr. Pena assured me that everything was going to be all right. He put my mind at ease and I left knowing that it would be taken care of. I then told my son in law about my experience and he confirmed what I told him. He has a silverado denali duramax diesel HD. He told me that he was treated the same way. Thanks for the caring service I received.
Terrible car wash. Still had pollen and bird poop in places. Interior untouched, could have used a quick vacuum of the rugs. 2 1/2 hours for an oil change, tire rotation, and exterior cash wash? Seems slow.
Took 5 hours for me to get my car back from an oil change, the lady at the front who takes payments had an attitude and was not willing to do anything but the bare minimum and I never received a call when my car was finished. I had to call 6+ times trying to get ahold of someone, left messages and still no return call. I was given attitude when I accidentally left cash in my car and someone had to walk me over to my car, which was still parked outside, not being worked on in the garage yet. The only professional person I encountered was Jim Olsen, he was very helpful and accommodating.
I had the same experience that I've had on every previous visit to Suburban Buick ... excellent, professional service. They also have such a comfortable waiting lounge. It makes for a pleasant, pain-free experience. I highly recommend them to my family!
I was very frustrated with my last visit. The work took much longer than expected and when I picked up my car from the dealership, the mobile painter contracted to paint the side mirror oversprayed the car. This was sloppy work that will now require me to bring the car back on my own time. VERY DISAPPOINTING....