Dennis J Bala The general manager put me in touch with the sales rep. Michael Moreno I explained to him my intentions towards purchasing a new vehicle and he went right to work. After having a bad experience working with another dealership I thought it would be the same. But not at all Michael he was very helpful finding us the vehicle that is right for us and our budget. His pateint made us feel comfortable. I would and have already recommended purchasing a vehicle at Suburban Cadillac,GMC. Mr. Gilbert Trujillo
I love the guys that work in the service department. They have always been very helpful and friendly. I have been working with Jason for 5 years and he has always gotten me in, in a timely manner. Unfortunately, my last 2 cars have been problems.
I made a reservation to have my car worked on...one of the issues same problem as before that was not successfully fixed... and there was no courtesty car there for me. I had reserved one but there was not one. Jim Olson was very upset with this and did everything possible to make it right for me but it was still inconvenienct and caused me much more time to get a car for a few days from enterprise that smelled like an ashtray and was not clean when I picked it up. Jim called me every day to give me status update. I would give him a rating of a 10 but the overall experience a 4.
My experience with Suburban GMC has always been professional and courteous. I have had several problems with my new vehicle since I purchased it at the beginning of the year. However, I have always been treated great and taken care of. Fred my Service contact is a true professional and when you are dealing with a hectic schedule and car trouble it is great to have someone like Fred on your side. I would also like to add that the entire service team has been great as I have dealt with others in my frequent visits to the dealership.