Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Suburban Buick GMC of Costa Mesa and we hope to see you again.
I waited for my car in the very pleasant waiting room. The thing that impressed me the most was the white-glove cleanliness of the women's restroom. It was spotless. Whoever cleans for you would be welcome to clean my home.
My advisor, Jason, was very friendly and helpful. I love the Cadillac waiting area. The coffee espresso machine was wonderful as well as the desk so I could work on my laptop while I waited for my car to be serviced.
I bought a 2017 GMC 1500 Sierra in May 2017. I had issues with the transmission that were not fixable. I brought the truck to Suburban 4 different times to have the transmission look at and fixed. It was reprogrammed the first time and work fine for about 500 miles. After the 500 miles, the transmission continued to be a problem. After not getting satisfactory service from Suburban, I brought the truck to another dealer to have the transmission looked at. I was handed a memo dated March 2017 stating that if customers complaining about transmission issues, the dealer should NOT attempted to fix the issue. This was the final straw. I am done with GMC and will never recommend their products to anyone I know. The transmission issues I was dealing with were known by GMC BEFORE I purchased my truck. That level of dishonesty has ruined a potentially valuable customer. Good luck.
The customer service was excellent but the services that was performed is unsatisfactory. I have to take my truck back today. My friend who is a mechanic said any reasonable mechanic should have known that this car was not fixed.