Great customer service... Provided loaner vehicle while my vehicle was being worked on. One of the service items that the vehicle was brought in for still isn't resolved. The automatic temperature control to regulate the temperature in the cab still isn't working on my 2015 GMC Canyon SLT. This seems to be a GMC issue and not the dealership, but my issue hasn't been resolved.
When I came in to drop my car off in the morning to have a roof rack installed, I advised the service adviser that I would need to have the car back by EOD because I was going out of town with my wife and kids. I was told, "no problem". EOD came and I still had not heard from my Adviser. I took uber to dealership only to have car not finished and no work on roof rack completed or a call or text from adviser until after I had already picked up the vehicle. Also, in the morning, I told adviser that I only wanted Driver side roof rack installed due to financial issues with a new baby on the way. Adviser gave me attitude for ordering both sides of roof rack. I said I would gladly pay a restocking fee but I still received attitude. I was really disappointed in the service. When I picked up my car in the afternoon, another service adviser came and apologized to me by the billing desk and said, "I overheard you talking to your adviser this morning, there was no way the car would be done today, I heard you say you needed the car and you should have gotten a courtesy vehicle or been notified that it would take longer". Really poor service.
Myself, my wife, and my family (total of 7 vehicles) continue to return because of our experience with Jim. He’s a standout and truly gives other centered customer service. I’ll continue to refer your dealership, 100% because of him!
Usually good service but this time wasn’t. My warranty issue was indeed fixed but I felt the communication could’ve been better. It took me multiple phone calls to finally figure out that my vehicle had already been done for a few hours. No one ever informed me. Once I got there they couldn’t find my keys, the eventually did.
I came to Suburban Cadillac, GMC and Buick for my 2017 Chevrolet SS after a parking sensor on my front bumper became dislodged. My first instinct was to bring the car in to a Chevy dealer, so I went to DeLillo in Huntington Beach. At Delillo, not only was I told that I'd have to pay $800 for repair, but that all of my warranties were "no good" there. After calling my friend Paul La Fond at Suburban, he quickly put me in touch with Paul Aguilar who had me taken care of and on my way home in a loaner within 30 minutes. The service and professionalism from Suburban Cadillac, GMC and Buick is unmatched and I will ABSOLUTELY be coming back for ALL of my car's needs.
Everyone is so helpful. Jim (my service advisor) is friendly and professional and quick to answer any question. The rest of the staff from the porter to cashier are all friendly and professional as well. I don't plan on ever buying or servicing a car from anyone else.