I liked being able to make an appointment. I was told to plan on maybe two hours to do the recall. They were ready for me when I got there and told me then to expect maybe one hour. They were done in 59 minutes
I bought a 2018 GMC SIERRA 1500 SLT. The Rear all weather interlocking floor mats did not fit my car. They were for a double cab. I have a crew cab. Upon my first oil change visit, I requested my mats to be replaced. Was promised a call back from my salesperson Joe Flores but never got a call back. Stuck here with floor mats that do not fit and with no one calling me with an update.
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (877) 844-8058 to discuss your concerns, as your satisfaction is of utmost importance to us.
The Service Technician, Steven, got us in quickly, promptly called when another problem was found before doing the work, arranged comfortable, round-trip shuttle and honored my coupons, substantially reducing the repair bill. Everyone we encountered was polite, friendly and helpful. Good experience; will be back.