I am a senior citizen and have purchased many cars throughout my life. I received the utmost kind, courteous and friendly customer service of any dealer that I have deal with. The sales staff went above and beyond to make my purchase a pleasant experience.
The service people were great. The office appointment people need to get better with there communications. I had stated that Fred Lockett was my servise advisor but they Paul as my advisor. I had to have Fred straighten it out. Should have never happened, specially telling two people that Fred Was m advisor.
I had my car in for service at over 34000 miles. I brought back with 38000 miles and was told that my struts needed to be replaced for just under $1900. I couldn't understand that on my previous receipt how it was checked and good. The service rep who informed me of this was on the phone, I asked him to explain it to my son. He told me that the ones they were putting on had a life time warranty. I asked him why the original struts were not with a life time warranty. He ended up getting rude would no longer talk with my son and started to be rude. I told him not to touch my car - I would be in to pick it up. I called and requested to speak to the service manager and was told he was with a customer and would call me back. No call back, I called the next day and was told he was with a representative from GM - No call back. I then called my sales person at the dealership where I purchased the vehiicle he put me in touch with GMC Customer service who covered the struts, I had to pay for labor. I called to make an appointment for the repairs and was told I missed my appointment from the week before. I was unaware of any appointment. I brought my car in and the work was done. I paid $570. Jim the service rep informed me that the struts got locked and really didn't need replacing but they did it anyway. No phone call for me to make the decision. I was upsent and drove out of that dealershsip never to return and my dash started flashing Service dirver assist. This was not happening before the car went in. Are they doing this just to get more things to be serviced on the car to charge me more money. So I will not be purchasing or getting any service from this dealership in the future.