Want to be very clear: Jason Lucchese is awesome. He's been my service advisor for several years and has NEVER disappointed. The only reason I'm deducting a star is that a car wash had been promised, and a car wash was not delivered. The dealership had about 2 hours between calling me to say the truck is ready and my arrival. The porter drove up in a dirty truck, apologized for that, asked if I had time to stay, and offered a free wash any time I wanted to come by. Which was nice, but this wasn't the first time that has happened. Certainly not the end of the world, but kind of disappointing.
Mallory M.LAGUNA BEACH,CA
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